Shipping policy

At Valentino & Vincent, every order is handled with the utmost care to ensure a smooth and timely delivery experience.
Our mission is to deliver your timepiece safely, beautifully packaged, and on time — anywhere in the world.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Once your order is processed, you will receive a shipping confirmation email with your tracking number.

Please note that processing times may be slightly extended during high-volume seasons or promotional events.

2. Shipping Time

Standard Shipping: 5–8 business days

Delivery times may vary depending on your location and customs procedures.

3. Shipping Fees

We offer Free Shipping on all orders.

All shipments are fully trackable and insured for your peace of mind.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking link via email.
You can use this link to monitor your parcel’s journey in real time.
If you have not received tracking information after 5 business days, please contact our support team.

📩 hello@valentinovincent.com

5. Customs, Duties & Taxes

International shipments may be subject to customs fees, import duties, or taxes depending on your country’s regulations.
These charges are the responsibility of the customer.
Valentino & Vincent cannot control or predict these additional costs.

6. Delays

While we strive for punctual delivery, external factors such as customs inspections, weather conditions, or carrier delays may occasionally impact delivery times.
We appreciate your patience and understanding in such cases.

7. Lost or Damaged Packages

In the rare event that your package is lost or arrives damaged, please contact us immediately.
We will investigate the issue with the carrier and arrange for a replacement or refund where applicable.

8. Shipping Restrictions

We currently ship to most countries worldwide.
However, we do not ship to regions restricted by international trade laws or sanctions.

9. Contact Us

For any questions related to shipping or delivery, please reach out to:
📩 hello@valentinovincent.com