Refund policy

At Valentino & Vincent, every timepiece is crafted with precision, care, and timeless design.
However, if your order does not meet your expectations, we gladly accept returns under the following conditions:

Returns

You may request a return within  30 days of receiving your order.

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Proof of purchase or order confirmation is required.

To initiate the return, please contact us via email.
📩 hello@valentinovincent.com

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days to your original payment method.

Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer (unless the product arrived damaged or defective).

Exchanges

We only replace items if they are defective or damaged upon arrival.
If you need to exchange your product for the same model, please contact our support team.

Damaged or Defective Items

If you receive a damaged or faulty product, please contact us within 48 hours of delivery with clear photos of the item and packaging.
Our team will review your case and provide a replacement at no extra cost.

Non-Returnable Items

For hygiene and quality assurance reasons, the following items cannot be returned:

Gift cards

Final sale or clearance items

Custom or personalized watches

Need help?

Our customer email address is available 24/7 to assist you with any questions about returns or refunds.
📩 hello@valentinovincent.com